Stand out from the pack with service that leaves your customers smiling. Maximizer empowers your customer service and support teams with everything they need to effectively track, manage and resolve issues — including technical support, billing and returns.
Reach new levels of service productivity with every communication neatly organized in one place.
Master your daily influx of support and service requests. Create and manage a case with instant notifications. Track trouble tickets ranked by urgency and severity — and prioritize agent workloads with queuing and routing tools.
Resolve cases faster with instant access to records of how agents solved similar cases. Quickly and painlessly recall other critical information including notes, forms, manuals, FAQs and SLAs while in the field or on the phone.
Track all interactions…
Track all interactions
Store all your contacts, notes and key documents in one place, and never waste time hunting down a communication again. Perform quick searches by company affiliation or case number while on the phone, and recall your favorite searches at a click.
Slim your interface to what you want to see and crush employee learning curves. Add new fields and name them with your terminology to ensure capture of important data points. Personalize who can see what with role-based security privileges.
Improve agent productivity…
Improve Service Team Productivity
Empower your team to deliver service excellence in the office or on the fly.
Standardize multi-step solutions…
Standardize Multi-step Solutions
Standardize your processes and promote best practices with re-usable task list templates. Customize an activity plan with unlimited appointments and reminders — and then apply it to any user, opportunity or service case.
Powerful search & filters
Shrink your data mountain to a molehill with our wide-ranging search criteria and filters designed for sales, marketing, service and support. And you can save favorite searches for quick recall.
Drive productivity and success by tracking all your contacts and email communications inside a single application. Sync Maximizer with Outlook and Gmail in almost no time using our popular pre-built integrations.
Find a specific document related to a record without searching your entire library. Attach a file to an address book contact for easy retrieval — or hyperlink to articles stored in the cloud.
Take your office wherever you go with a feature-rich mobile-friendly CRM. Field agents can manage calendars, prepare for meetings — get a graphical dashboard view of chosen metrics — and much more, in the palm of their hand.
Boost customer loyalty with efficient & timely resolution of every case.
Alerts & notifications…
Alerts & Notifications
Stay on top of important events and what your team is doing. Trigger notifications on data capture fields. Know the moment you land a big opportunity — or when a VIP service case gets escalated. Never forget a birthday, anniversary or policy expiration date.
Enhance your team productivity and responsiveness with dynamic task management tools. Filter your task lists by priority and urgency to see what’s coming up — and easily shift low-priority tasks to a colleague or another day to balance workloads.
Manage email campaigns and announcements straight from the campaign module. Target a contact or contact list, and insert custom fields to personalize the messaging to each recipient for higher open and click-through rates.
Elevate the professionalism of your communications and save time with branded email templates for simple announcements or campaigns. Include signatures and custom fields, and insert headers and footers to reinforce your corporate story.
Track & optimize performance…
Track & optimize performance
Achieve a 360-view of service performance to drive agent efficiency and customer success.
Customer service dashboards…
Customer Service Dashboards
Get snapshots of your service responsiveness with graphical dashboards and reports. Quickly survey ticket resolution times, outstanding cases, and customer success across teams, agents and departments — and optimize your operation for high efficiency.
Identify top performers and those in need of coaching with automatic call logging. See who your reps called, along with call date, time and length at a glance. Plus capture call details in notes that are searchable by keyword.
Prior to Maximizer….
Prior to Maximizer, customer service could spend 3 to 4 days just trying to find information in various databases and folders. Now, with Maximizer, response time ranges from immediate to just a few hours. This allows us to be fast and proactive in responding.
Vice President of Growth and Development, Mayfield Plastics