Why the customer might be wrong and firing the customer is the right thing you can do

Why the customer might be wrong and firing the customer is the right thing you can do?If you ever worked in retail, you know the retail mantra “the customer is always right”. And you will have to repeat this to yourself over and over until you believe it, especially if you come across an obnoxious customer.

There’s just one problem: the customer isn’t always right. They are possibly more human than the customer service providers and thinking otherwise is not just harmful for you, but also for your customers and your business.

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Why You Should Care About Sales Transformation

Why You Should Care About Sales TransformationIn the modern world, businesses must deal with the fact that their buyers are getting smarter and have greater freedom of choice than ever before. As a result, customer expectations are changing too and in order to meet their needs and demands, most companies need to think about adapting their sales process.

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Selling Up: Are You Prepared for Succession?

Selling Up: Are You Prepared for Succession?

You’ve worked hard and spent time, effort and money to build a successful financial advice business with an impressive book of clients. You might be considering selling – whether it’s to begin retirement, merge with another practice or to simply take on a new career path. Regardless of what route you’re going to take, you’ll want to make sure you’re getting the right price for your business. That’s where your plan for succession comes in.

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Now Available! Maximizer CRM for Manufacturing

In a survey by PWC, CEOs were asked what their number one concern was for 2017.  Seventy-one percent of those polled put customer retention and engagement at the top of their list. And with customers demanding a personalized experience more than ever before, the modern manufacturer has to find new ways to wow them.

CRM solutions go a long way to helping manufacturers gain total visibility over their customers, from lead to service. The challenge however, is finding a CRM that meets the more complex needs of manufacturers.  And one that meets your unique needs.

We recognize that each manufacturer has their own set of requirements for supply chain management and flow. Maximizer CRM for Manufacturing was built with this uniqueness in mind, offering a fully customizable environment that you can easily set up to meet the needs of your company.

 

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Latest release of Maximizer CRM enhances productivity through personalization

See how Maximizer CRM puts customer information front and center in our latest release –  it’s packed with enhancements that let you know what has changed, find contacts faster and have a better mobile experience.

 

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