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The MaxAdvantage Program

The MaxAdvantage Program helps Maximizer customers ensure successful CRM adoption while supporting the long-term goals of your organization.  As your trusted CRM partner, Maximizer is continually investing in our solution to help your business grow and stay ahead of the competition. If you are not a MaxAdvantage member it is important you understand the benefits below.

Program Value

Training & Education

Description Business Value
  • Live, online, informative how to webinars
  • Online, on-demand training courses
  • Increase user-adoption and improve employee productivity
  • Gain insight into more productive and useful ways to use your CRM
  • Learn at your own pace, in your own time and without travel costs

Customer Support Services

Description Business Value
  • Assistance with technical issues through a dedicated toll free phone line and email
  • Support using secure remote access that allows our technicians to link directly to your system
  • Priority response to customer support inquiries by a Senior Customer Support Technician
  • Minimize costs and resources to get your system running smoothly
  • Resolve issues quickly so you can get back to business
  • Boost productivity and efficiency and reduces downtime

Ongoing Product Updates

Description Business Value
  • Complimentary upgrades to the latest software versions
  • Product enhancements & updates
  • Product fixes and service releases
  • Lower the cost of acquiring new product versions
  • Improve productivity by using the latest technology
  • Keep your organization current and competitive
  • Ensure your software is up-to-date and secure

Member Portal

Description Business Value
  • Enter and track your own customer service tickets
  • Access to knowledgebase technical articles, and the discussion forum
  • Improve efficiency with the convenience to report support issues 24/7 and keep up-to-date on the status
  • Resolve common issues with selfserve resources
  • Access helpful information whenever you need it

Program Levels

Training & Education

  Bronze Silver Gold
On Demand Training Courses check check check
Quarterly How-To Webinars     check

Support

  Bronze Silver Gold
Incidents   5 hours1 Unlimited
Phone, Email   check check
Remote Troubleshooting   check check

Software Assurance

  Bronze Silver Gold
Software Updates check check check
Hot fixes check check check
New License Discounts   5% 10%

Communications

  Bronze Silver Gold
Member Portal Access check check check

1. Unlimited customer support available to Gold members only; 5 customer support incidents (1 hr/incident) included for Silver members. Support does not include implementation/installation, database administration, software customization, or training (other than how-to questions). Designated contacts must be named help-desk individuals. Customer support policies are subject to change.