CUSTOMER SUPPORT FOR MAXIMIZER CRM 2021 (ON-PREMISE)

• Microsoft Windows Server 2019
• Microsoft Windows Server 2016 Standard, Essentials and Datacenter
• Microsoft Windows Server 2012 / 2012 R2 Standard, Essentials Foundation, and Datacenter

Note: It’s recommended that you install Maximizer on a drive formatted as an NTFS file system. If you want to install Maximizer on a FAT32 file system, you should first convert the drive to an NTFS file system.

It’s recommended that you install the latest updates for the operating systems.

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• Microsoft SQL Server 2019
• Microsoft SQL Server 2017
• Microsoft SQL Server 2016
• Microsoft SQL Server 2014
• Microsoft SQL Server 2012

It’s recommended to install the latest updates for the database applications.

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• Microsoft Outlook, Word, Excel 2010*, 2013**, 2016***, 2019
• Microsoft Outlook, Word, Excel for Office 365 (Desktop Version)
• Microsoft Outlook for Office 365 (Web Version)****

It’s recommended to install the latest updates for Microsoft Office. Word support requires Maximizer CRM Word Integration Add-on. Outlook support requires Maximizer CRM Outlook Integration Add-on. The 32-bit and 64-bit versions of Word and Outlook are supported. Integration is not supported on Mac O/S.

SMTP Server provided with Gmail is not supported.

Excel 2013 or 2016 is required to use Maximizer Connect for Excel Quote.

* Integrations not supported with Office 2010 “Click to Run” version.
** You may experience some problems when using the off-line mode of Outlook 2013.
*** Integrations not supported with Office 2016 Microsoft store version.

****Integration is through Maximizer Connect for Outlook 365 add-in. An Office 365 email account is required. Office 365 ProPlus is not supported.

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• Google Chrome* for Windows
• Google Chrome** for Mac
• Mozilla Firefox* for Windows
• Mozilla Firefox** for Mac
• Microsoft Edge***
• Microsoft Internet Explorer 11

*Microsoft Word Integration and Advanced Export to Excel are not supported.
**Microsoft Word Integration, Outlook Integration and Advanced Export to Excel are not supported.
***Microsoft Word Integration and Advanced Export to Excel are only supported in IE compatibility mode.

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• iPhone, iPad, iPod Touch (Supported iOS 10, 11, 12, 13, 14)
• Android devices (Supported Android 6, 7, 8, 9, 10, 11)

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• iPhone, iPad, iPod Touch (Supported iOS 8, 9, 10, 11, 12, 13, 14)
• Android devices (Supported Android 4, 5, 6, 7, 8, 9, 10, 11)

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• Microsoft Internet Information Server 10.0 (Windows Server 2016, 2019)
• Microsoft Internet Information Server 8.5 (Windows Server 2012 R2)
• Microsoft Internet Information Server 8.0 (Windows Server 2012)

Running Maximizer CRM server in a hosted or leased environment is not supported.

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• Maximizer Enterprise/Maximizer (Pervasive) 7.0 and above
• Maximizer Enterprise (SQL) 7/8/9
• Maximizer CRM 10/11/12/2015/2016/2017/2018/2019/2020

If you are upgrading from a product version earlier than Maximizer CRM 2017, please contact Maximizer customer support for assistance.

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Feature/Product Deprecation Notice

The following are set for deprecation and will be discontinued in the next release of Maximizer CRM. During the deprecation period, the product/feature is fully supported within the product, and technical support is available unless specified otherwise:

• Support of Internet Explorer will be discontinued in August 2021.

Discontinued

The following products/features are discontinued in Maximizer CRM 2021 R1 and are no longer supported:

• Microsoft SQL 2008 will not work with 2021 R1.
• Draw a Map (Actions menu and Actions panel > Draw a Map – The intermedia dialog has been removed. Clicking the menu item will open Google Maps directly.)
• Web Search (Search menu > Web)

View all the discontinued products.

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