CUSTOMER SUPPORT FOR MAXIMIZER CRM 2019 (ON-PREMISE)

Support Information

  • Microsoft Windows Server 2019
  • Microsoft Windows Server 2016 Standard, Essentials and Datacenter
  • Microsoft Windows Server 2012 / 2012 R2 Standard, Essentials Foundation, and Datacenter
  • Microsoft Windows Server 2008 R2 Standard, Enterprise, Foundation, Datacenter, and Web Server
  • Microsoft Windows Server 2008 Standard and Enterprise

Note: It’s recommended that you install Maximizer on a drive formatted as an NTFS file system. If you want to install Maximizer on a FAT32 file system, you should first convert the drive to an NTFS file system.

Both 32-bit and 64-bit edition of Microsoft Windows Server are supported. It’s recommended that you install the latest updates for the operating systems.

  • Microsoft SQL Server 2017*
  • Microsoft SQL Server 2016
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008

Both 32-bit and 64-bit editions are supported. It’s recommended to install the latest updates for the database applications.

*Reports module is not supported with SQL Server 2017.

  • Microsoft Outlook, Word, Excel 2010*, 2013**, 2016***, 2019
  • Microsoft Outlook, Word, Excel for Office 365 (Desktop Version)
  • Microsoft Outlook for Office 365 (Web Version)****

It’s recommended to install the latest updates for Microsoft Office. Word support requires Maximizer CRM Word Integration Add-on. Outlook support requires Maximizer CRM Outlook Integration Add-on. The 32-bit and 64-bit versions of Word and Outlook are supported. Integration is not supported on Mac O/S.

SMTP Server provided with Gmail is not supported.

Excel 2013 or 2016 is required to use Maximizer Connect for Excel Quote.

* Integrations not supported with Office 2010 “Click to Run” version.
** You may experience some problems when using the off-line mode of Outlook 2013.
*** Integrations not supported with Office 2016 Microsoft store version.

****Integration is through Maximizer Connect for Outlook 365 add-in. An Office 365 email account is required. Office 365 ProPlus is not supported.

  • Google Chrome* for Windows
  • Google Chrome** for Mac
  • Mozilla Firefox* for Windows
  • Mozilla Firefox** for Mac
  • Microsoft Edge*
  • Microsoft Internet Explorer 11

Partner Portal and Customer Portal are not supported in Chrome or Edge browser.

*Microsoft Word Integration and Advanced Export to Excel are not supported.
**Microsoft Word Integration, Outlook Integration and Advanced Export to Excel are not supported.

  • iPhone, iPad, iPod Touch (Supported iOS 8, 9, 10, 11, 12)
  • Android devices (Supported Android 4, 5, 6, 7, 8)
  • Microsoft Internet Information Server 10.0 (Windows Server 2016, 2019)
  • Microsoft Internet Information Server 8.5 (Windows Server 2012 R2)
  • Microsoft Internet Information Server 8.0 (Windows Server 2012)
  • Microsoft Internet Information Server 7.5 (Windows Server 2008 R2)
  • Microsoft Internet Information Server 7.0 (Windows Server 2008)

Running Maximizer CRM server in a hosted or leased environment is not supported.

  • Microsoft SQL Server Reporting Services 2016
  • Microsoft SQL Server Reporting Services 2014
  • Microsoft SQL Server Reporting Services 2012
  • Microsoft SQL Server Reporting Services 2008 R2 SP1
  • Maximizer Enterprise/Maximizer (Pervasive) 7.0 and above
  • Maximizer Enterprise (SQL) 7/8/9
  • Maximizer CRM 10/11/12/2015/2016/2017/2018

If you are upgrading from a product version earlier than Maximizer CRM 2017, please contact Maximizer customer support for assistance.

Feature/Product Deprecation Notice

The following are set for deprecation and will be discontinued in the next release of Maximizer CRM. During the deprecation period, the product/feature is fully supported within the product, and technical support is available unless specified otherwise:

  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2008
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008
  • Customer Portal
  • Old Partner Portal

Discontinued

The following products/features are discontinued in Maximizer CRM 2018 and are no longer supported:

  • Maximizer CRM Group Edition

View all the discontinued products.

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