CUSTOMER SUPPORT FOR MAXIMIZER CRM 2016 (ON-PREMISE)

Support Information

  • Microsoft Windows 10 Home, Pro, Enterprise and Education
  • Microsoft Windows 8 / 8.1* Core, Pro and Enterprise
  • Microsoft Windows 7 Home Premium, Professional, Ultimate, and Enterprise
  • Microsoft Windows Vista Home, Business, Ultimate, and Enterprise
  • Microsoft Windows Server 2012 / 2012 R2 Standard, Essentials Foundation and Datacenter
  • Microsoft Windows Server 2008 R2 Standard, Enterprise, Foundation, Datacenter, and Web Server
  • Microsoft Windows Server 2008 Standard and Enterprise
  • Microsoft Windows Small Business Server 2011**
  • Microsoft Windows Small Business Server 2008
  • Microsoft Terminal Server 2008
  • Citrix® using XenApp™ (Presentation Server) 4.5/5.0

Note: Microsoft Windows Vista Home/Home Premium, Windows 7 Home Premium, Windows 8/8.1 and Windows 10 are not supported in a network environment when logging into a domain is required. Refer to your Microsoft documentation for details on how to set up networking in a workgroup environment.

Maximizer components for Microsoft Internet Information Services are not supported on any Windows Vista-based, Windows 7-based, Windows 8-based, and Windows 10-based computers.

It’s recommended that you install Maximizer on a drive formatted as an NTFS file system. If you want to install Maximizer on a FAT32 file system, you should first convert the drive to an NTFS file system.

Both 32-bit and 64-bit edition of Microsoft Windows and Microsoft Windows Server are supported. It’s recommended that you install the latest updates for the operating systems.

  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008

Both 32-bit and 64-bit editions are supported. It’s recommended to install the latest updates for the database applications.

Group edition can only use SQL Server Express edition.

  • Microsoft Outlook* 2007, 2010**, 2013***, 2016
  • Microsoft Outlook for Office 365 (Desktop Version)

It’s recommended to install the latest updates for Microsoft Office.

SMTP Server provided with Gmail is not supported. Integration is not supported on Mac O/S

*The 32-bit version of Outlook is supported for use with Maximizer CRM Windows Access; both the 32-bit and 64-bit versions of Outlook are supported by Maximizer CRM Web Access.
**Integration not supported with Outlook 2010 “Click to Run” version. You may experience some problems when using the off-line mode of Outlook 2010.
***Ensure that you have the latest updates to Office 2013 installed before attempting to use email functionality in Maximizer Windows Access. You may experience some problems when using the off-line mode of Outlook 2013.

  • Microsoft Word 2007, 2010*, 2013, 2016
  • Microsoft Word for Office 365 (Desktop Version)
  • Microsoft Excel 2007, 2010*, 2013, 2016
  • Microsoft Excel for Office 365 (Desktop Version)

Both 32-bit and 64-bit editions are supported. It’s recommended to install the latest updates for Microsoft Office.

*Integration not supported with Office 2010 “Click to Run” version.

  • Microsoft Internet Explorer 11
  • Microsoft Edge*
  • Google Chrome* for Windows
  • Mozilla Firefox* for Windows
  • Mozilla Firefox** for Mac

Partner Portal and Customer Portal are not supported in Chrome or Edge browser.

*Microsoft Word Integration and Advanced Export to Excel are not supported in Maximizer Web Access.
**Microsoft Word Integration, Outlook Integration and Advanced Export to Excel are not supported.

  • iPhone, iPad, iPod Touch (Supported iOS 3.5, 4, 5, 6, 7, 8, 9)
  • Android devices (Supported Android 2.1, 2.2, 2.3, 3.1, 4.x, 5 to 5.1.1, 6.0)
  • BlackBerry devices (Supported BlackBerry OS 10)
  • Microsoft .NET Framework 3.5 SP1 and 4.0
  • Microsoft Internet Information Server 8.5 (Windows Server 2012 R2)
  • Microsoft Internet Information Server 8.0 (Windows Server 2012)
  • Microsoft Internet Information Server 7.5 (Windows Server 2008 R2)
  • Microsoft Internet Information Server 7.0 (Windows Server 2008)

Running Maximizer CRM server in a hosted or leased environment is not supported.

  • Microsoft SQL Server Reporting Services 2014
  • Microsoft SQL Server Reporting Services 2012
  • Microsoft SQL Server Reporting Services 2008 R2 SP1
  • SAP Crystal Reports 2011*
  • Business Objects Crystal Reports 2008*
  • Business Objects Crystal Reports XI (Embedded, Standard, Professional, Enterprise)
  • Business Objects Crystal Analysis 11
  • Crystal Reports Server XI

*When viewing reports created by Crystal Reports 2008/2011, some features used in the report may not be supported.

  • Maximizer Enterprise/Maximizer (Pervasive) 7.0 and above
  • Maximizer Enterprise (SQL) 7/8/9
  • Maximizer CRM 10/11/12/2015

If you are upgrading from Maximizer (Pervasive) 7.0, we recommend you to contact Maximizer customer support for assistance.

  • ACT! 1.x/2.x/3.x/4.x/2000/6.x/2004
  • ACT! 2005 and ACT! 2005 Premium for Workgroups/ACT! by Sage 2006 and ACT! by Sage Premium for Workgroups 2006
  • ACT! 2007 and ACT! 2007 Premium for Workgroups
  • ACT! 2008 and ACT! 2008 Premium for Workgroups
  • ACT! by Sage 2009 and ACT! by Sage Premium 2009
  • ACT! by Sage 2010 and ACT! by Sage Premium 2010
  • GoldMine and GoldMine CE 1.x/2.x/3.x/4.x/5.x/6.x
  • GoldMine 6.7 Corporate Edition or earlier
  • GoldMine 8.0.2 Premium Edition (MS SQL Server database only)
  • GoldMine 8.5.1 Premium Edition (MS SQL Server database only)
  • Organizer 1.x
  • Delimited
  • CSV (Comma Separated Values)
  • Clipper Summer ‘87
  • Clipper 5.x
  • dBase III/III+
  • dBase IV
  • dBase V/Visual dBase 5.x
  • FoxBase/FoxBASE+
  • FoxPro 1.x
  • FoxPro 2.x
  • Visual FoxPro 3.x
  • XML
  • Maximizer CRM customer information may be viewed from Microsoft Office SharePoint Server 2007 (MOSS) using the Business Data Catalog (BDC).
  • The generated Maximizer CRM Application Definition File used with the BDC is available with the Maximizer CRM Customization Suite.

Feature/Product Deprecation Notice

The following products/features are set for deprecation and will be discontinued in the next release of Maximizer CRM. During the deprecation period, the product/feature is fully supported within the product, and technical support is available unless specified otherwise:

  • Maximizer CRM Windows Access

Discontinued

The following products/features are discontinued in Maximizer CRM 2016 and are no longer supported:

  • Microsoft Internet Explorer 9, 10

View all the discontinued products.

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