When it comes to customer service, Mayfield Plastics is always pushing the envelope. With over 10 users dedicated to sales account management, customer service and production management, the company knows that a great customer experience begins the moment someone engages with one of its staff.
As a major national and international manufacturer of customized products to OEMs, ensuring that the exact needs of each client project is met is critical.
“This business is all about quality. Not only do our customers demand quality production, but they also want on-time delivery and outstanding customer service,” said Harrison Greene, Vice President of Growth and Development at Mayfield. “Businesses that buy from us are buying American, and the notion in buying American means you’re getting those simple principles rolled in with each purchase.”
In most cases, projects can range from simple to extremely complex and managing these requirements begins early in the customer engagement lifecycle, oftentimes spanning multiple stakeholders, revisions and changes.
|Challenge: Consolidate & manage customer interactions, activities, emails, notes|
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