Juna adds “Building trust is a very important factor in what we do, on all sides of the business – commercial, domestic or end of tenancy, where we are given responsibility to care for people’s properties. Maintaining high levels of customer satisfaction is therefore a priority for us.”
Maximizer provides 3CPS with a centralised solution for storing all their client information including contact details, property type, number of rooms, services required, any special request, etc. This helps them to deliver to customer expectations and maintain satisfaction levels, as one of their delighted customers explains:
“3CPS have provided us with a super team of ladies who do an excellent job each week. They are always punctual, cheerful and professional and everything is completed to a very high standard. I would thoroughly recommend this company and the service they provide.” – Diane
CRM is also being leveraged for new customer growth, as Lucas explains “In my role as Business Development Manager, I use Maximizer to manage our sales leads and enquires, follow up and qualifying activities, quotations and completion to contract. This helps me prioritise and manage our sales pipeline and focus on effectively growing the business.”