In today’s world, it’s all about business survival. It’s even more difficult and costly to gain new customers. Business success is all about knowing the value of your existing customers and providing value that keeps them coming back.
But how do you know where to focus your efforts? With proactive analysis, Customer Success lets you nurture your existing revenue and identify opportunities to expand your empire.
In this seminar Harriet Ansell, Customer Success Manager at MAXIMIZERCRM will give practical ways to grow revenue through:
Retention: Measuring customer satisfaction to reduce churn
Expansion: Adding value-driven purchases and services
Referrals: Nurturing advocacy and letting your customers sell for you
Watch now for her recommendations for a consistent, easy way to analyse, prioritise and better manage your profitable customers.