CRM for Wholesale, Distribution & Retail

Distributing superior business solutions

Maximizer CRM for wholesalers, distributors and retailers enables you to develop and manage a customer loyalty program and drive more business through compelling product and service offerings – based on slicing and dicing customer information to learn preferences, client behavior and more.

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Through Maximizer CRM, the team is able to target end users at the relevant time, increasing sales revenue and driving organic growth.

Richard Harris, Managing Director, Lely Ireland

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Once you’ve experienced the real-time and mobile capabilities, you can’t go back. If a customer calls with a service issue, a case is immediately opened and appropriate personnel are automatically made aware of it. Inside sales can participate in customer service cases by initiating, adding or contributing to them. Field sales can respond immediately with their smart phones.

Joseph Carpenter, Regulatory Affairs Manager at Dempsey View This Case Study

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Since deploying Maximizer Enterprise for our order desks and sales centres, customer relationships and corporate communications have improved significantly. Our customers enjoy a more personal service and we gain their loyalty. This translates to long-term success.

Dodd Chassereau, IT Department Manager, LifeWay Christian Resources

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Sales Management

Keep track of individual and team performance to reinforce best practices and identify the sales process that drives the most revenue for your business. Help salespeople prioritize activities and focus efforts on proven tactics. An actionable insight into your entire sales process from lead creation to opportunity close and identify trends that impact future revenue performance.

Customer Service

Maximize satisfaction and drive repeat business with customer support and case management tools that help resolve issues quickly. Use the knowledge base to share successful solutions as well as product-specific details across your team. Ensure every interaction is resolved efficiently regardless of source by tracking case assignments and escalations.

World Class Sales Performance Management

Ensure all leads are being handled in a time sensitive manner, leading to higher sales conversion and revenue. Automatically alert the right people to follow up and track the status and source of every opportunity to measure funnel and conversion rate. Keep track of individual and team performance to reinforce best practices and determine the exact sales process that drives revenue in your business. Help salespeople prioritize activities and focus efforts on proven tactics.

Customer Account Management

Build long term customer relationships, manage unlimited accounts and personalize the way you view information. Search on any field and create one-click access to frequently needed lists of prospects and customers. Manage sales territories by setting up parameters for lead assignment and access records, retrieve maps and directions and update customer information on the move with Maximizer’s mobile capabilities.

Resources

Complimentary resources to help you understand the value of CRM

Whitepaper

How Can I Measure and Improve Profitability?

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EBook

Solving Your #1 Management Issues with CRM

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Webinar

Managing Your Business Better Through Effective CRM

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CRM for Wholesale, Distribution and Retail