Boosting the vitality of your organization
All businesses providing healthcare, or associated with the Healthcare industry, understand the importance of patient and customer care and the advantages of providing excellent care throughout the customer relationship. With the 360 view of all customer information, available in real-time, your organization can enhance your customer service offering, while employees can benefit from the flexibility of accessing this information anywhere at any time.
Customer Service
Maximize satisfaction and drive repeat business with customer support and case management tools that help to quickly resolve issues. Use the knowledge base to share successful solutions as well as product-specific details across your team.
Marketing
An intuitive email marketing engine gives dynamic list segmentation with personalised content. Making your email marketing more relevant, more effective , easier to apply and easier to measure.
Forecasting
Monitor crucial customer service metrics through dashboards, reports and alerts and immediately react to critical service issues that require attention. Track the performance of your service team across defined metrics that matter most to your business and customers.
Resources
Complimentary resources to help you understand the value of CRM for Marketing
Whitepaper
How Can I Measure and Improve Profitability?
EBook
Solving Your #1 Management Issues with CRM
Webinar
Managing Your Business Better Through Effective CRM