You want to uphold high levels of service and customer satisfaction while keeping costs down and increasing efficiencies. Maximizer’s cloud option keeps costs low, while our secure servers and password protected file access keeps your client information private and your data secure.
Improving delivery of services with CRM
As we approach our first six months of Maximizer use, the biggest gain is our ability to provide confident reporting with hard numbers. We’d never have been able to pull this type of information out of our project managers without it. In addition, by knowing which projects became wins in which phases and why, we now have the ability make more wins by strengthening our message to companies looking for the same type of incentive.
MANDY KIBLER Director of Administration, South Carolina Department of Commerce
Reporting
Strategize effectively and make informed business decisions with timely, accurate insight into your organization. Maximizer CRM Live delivers real-time visibility and actionable insights through robust business intelligence.
Dashboards
Users see a real-time snapshot of department performance and tasks from a single screen. Easily configurable dashboards allow you to setup, modify and display key performance indicators in preferred formats.
Capturing communications
Integration with Microsoft Office® and Outlook® enables you to import and export spreadsheets into Maximizer from existing databases, add SharePoint links, track and log conversations, save Word documents and add contacts from Outlook.
Workflow Automation
Email auto-response and enquiry routing are critical automation tools in providing a seamless customer experience. When an email or web form enquiry comes in, automating the next action ensures they never go unanswered.