THINK7 CASE STUDY

Key outcomes
  • Increased productivity
  • Better-quality reporting methods
  • Improved client visibility
“Since implementing Maximizer, we are now able to complete tasks in a tenth of the time it was taking us previously – not only are we more efficient, our productivity levels have soared.”

Rick Hudson, Director

Think7

Challenge

Think7 is a leading communication and technology strategist based in the North West of the UK. The company particularly specialises in providing one stop solutions for a businesses’ communications needs. Think7 pride themselves on offering simple solutions for the most complex problems.

Since the business was founded, large quantities of spreadsheets were continuing to accumulate. It became apparent that one single database was needed to house the business’s data to ensure things could run more efficiently.

Solution

After testing out various systems, Maximizer’s user configurability made the solution stand out from the rest. The affordability of Maximizer was attractive, but more importantly the fact that it offered an unlimited number of User Defined Fields meant Think7 could house all their customer information in one location.

As a communications business, there are a lot of processes involving national networks and it is up to Think7 to ensure that they are getting the right information transmitted. After implementing Maximizer, Think7 were able to produce concise reports with the exact information which they needed to send. What would previously take the business 3 hours to complete (for each individual deal) was now being achieved in just 20 minutes, some 89% improvement.

Results

Maximizer CRM has been ideal for a SME like Think7. Not only has it helped to improve overall business efficiencies, but it has also substantially increased productivity levels, as everyday tasks are being completed in a tenth of the time it took before Maximizer was implemented.

Think7 claim that a lot of their success from using Maximizer has come from the support of the Maximizer team; they are always on hand to help with any issue, and even if there isn’t a clear cut way to solve an issue, they will find a way around it so Think7 accomplish a result. Not only this, but Think7 have found that the Maximizer team have worked hard to ensure that the business is using the Maximizer product to its optimum effectiveness.

“Since implementing Maximizer, we are now able to complete tasks in a tenth of the time it was taking us previously – not only are we more efficient, our productivity levels have soared.” says Rick Hudson, Director.