RPS GROUP CASE STUDY

Key outcomes
  • High visibility of all processes
  • Improved day-to-day decision making
  • Visibility of team success
“Maximizer has helped our staff become self-empowered and more confident – with the increased visibility of internal processes, Maximizer is now a critical part of the business, continuing to help increase revenue.”

Cherry Miller, Telemarketing Team Leader

RPS Group

Challenge

RPS Group PLC is a multinational energy resources and environmental consultancy, headquartered in Abingdon, Oxfordshire. It advises its clients on the built and natural environment across diverse economic sectors both public and private.

Back in 2006 many of the RPS offices already used versions of Maximizer, however, none of them were connected. This created many challenges for the company – a great deal of time was wasted as different teams from the business were travelling up and down the country to meet with the same clients.

RPS Group was looking for a system that would help them to connect all their offices and would provide a unified divisional resource. They needed a single view of their clients to monitor and manage all activity.

Solution

Since the business was already using varying versions of Maximizer, it was decided that it would be best to link all implementations so all teams could share one database. This helped to increase the visibility of all processes, and to improve data quality. Using the varying features of the software, all teams are now able to stay informed at all times – no longer having to rely on monthly reporting.

By using Maximizer all teams are able to see the history and progression of a sales opportunity. The telemarketing team in particular are benefitting substantially; they are using Maximizer every day to keep track of possible new targets, organise appointments with potential clients, generate and keep track of quotes and ultimately see whenever there is a new business win.

Results

Maximizer is now a critical part of the business and has significantly helped the telemarketing team to build confidence amongst team members which is boosting productivity and increasing revenue.

With the seamless integration, there is a visible increase in efficiency and productivity levels – staff can see exactly what is happening on a daily basis. In addition, RPS are ramping up their customer care initiatives using Maximizer to see exactly when (and particularly, why) a customer has a pain point. Since connecting all their offices via Maximizer, and tailoring the software to their needs, the business has increased the productivity of their staff and improved their ability to qualify leads, all of which has led to increased revenues.

“Maximizer has helped our staff become self-empowered and more confident – with the increased visibility of internal processes, Maximizer is now a critical part of the business, continuing to help increase revenue.” says Cherry Miller, Telemarketing Team Leader.