Join our C.R.E.W.!
Maximizer is seeking a Tier1 Support Representative to join the growing team in their Vancouver head office. The main role of the Customer Service Team is to build and nurture long term relationships with our customers by providing real time, hands on support across all points of the customer life cycle. We do this by helping new customers navigate their way around Maximizer, by demonstrating to existing customers how Maximizer can add value to their business, and by making the renewal of their support agreement as simple and smooth as possible. We aim to be an irreplaceable part of our customers business and their future plans. We don’t wait for our Customers to come to us with problems; we reach out to them to ensure problems never arise.
Note that this role requires working a shifted schedule to provide extended support coverage: Sunday – Thursday, 11:30am – 8pm. It may change depending on the business needs.