Join our C.R.E.W.!
For over 30 years Maximizer has been delivering flexible, intelligent and secure CRM solutions to small and medium business around the world. Join our fun loving C.R.E.W. — Creative Responsible Engaged Workforce, in helping our clients run more productive, successful businesses.
We are looking for a highly motivated Tier 2 Technical Support Specialist. Act as a technology expert to resolve client inquiries and escalations via telephone, chat and email, you will be responsible for obtaining a clear understanding of the request or issue and gathering evidence (steps to recreate, screen share & shots, etc..) for resolution, analysis or escalation. You will also be responsible for documentation of all cases, along with case administration, triage and management.