How Enterprise Businesses Can Benefit From A Live Chat

How Enterprise Businesses Can Benefit From A Live ChatIn order to completely follow up on the customer’s journey, enterprise business organizations need to implement different tools that will allow them to engage their customers the right way. Consumers need to be engaged online in order to create entry points that will lead to a successful purchasing process.

Creating such a customer journey isn’t an easy task. It is important to know which tools to use and how to use them to empower your business and allow customers to take their purchase in their own hands.

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Maximizer CRM 2017 is here!

Maximizer CRM 2017

Drum roll please – launch day is here and the product team is super excited (and a bit relieved) to share Maximizer CRM 2017 with folks across the globe.

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How Sales and Service Can Enhance a Customer’s Experience


How Sales and Service Can Enhance a Customer's Experience

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.” ― Jeff BezosClick To Tweet

In today’s global environment where many products can start to look the same, what sets a company apart is the level of customer service it provides. However, that is not always so straightforward since among other variables different customers have different expectations. To illustrate, one customer might want a personal relationship, while another is happiest if you get them their product, and then leave them alone. The key is how do businesses differentiate between the two? Well, it all starts off by first getting to know and understand your client. From then, you should tailor your service based on their preferences. So, where do sales and service come along? Read on to learn more.

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How Do You Delight Your Customers?

customer experienceDo you successfully generate leads but find it hard to retain customers?

Do you want to turn your casual customers into loyal advocates for your business?

Is there a gap between how you envision your customer experience and how your employees execute?

If you want to impress your customers and garner their allegiance, you will need to create an unforgettable experience that they will share with their networks and that will keep them returning for another dose.

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Customer Service versus Customer Experience – Which Is Champion?

Customer Service versus Customer ExperienceThink about the last time you received great customer service. You most likely described it as ‘that company gave great customer service’ but what you most likely meant is your overall experience with company. When talking, people often confuse customer experience with customer service, and while they are undoubtedly related, they’re by no means the same thing. In fact, customer service is just a piece of the customer experience equation. I feel this quote sums it up in a nutshell,

'If a customer has to call customer service, then something has gone wrong with their experience'Click To Tweet

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Customer Intelligence: How Well do You Know Your Customers?

Customer IntelligenceMost businesses are now on a mission to become more customer-centric. The emphasis is shifting from transactions, processes, products, and channels to the ultimate source of immediate and long term profitability—the customers. This change is driven by intensified competition, deregulation, globalization, and saturation of market segments. Last, though not least, this change is driven by the Internet. Thanks to technology, all the power lies in the hands of the customers – they can instantly compare prices, quality and other features with your direct competitors. Dissatisfied customers can shift their loyalty elsewhere, to find alternative businesses whose offering better suits what they are looking for.

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Learning From Customer Complaints

How to learn from customer complaints Customer complaints are a valuable resource that can help you improve the way your business operates. A typical business hears from only 4% of its dissatisfied customers. That means each complaint may represent numerous customers who feel the same way but didn’t reach out. Customers who take the time to complain are really doing you a favor by telling you what went wrong for them with your product, process, or communication.

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Getting the Most out of your Maximizer Experience

Maximizer Support - here to help Are you a Maximizer customer and have a problem with your Maximizer system? We are here to help.

The Maximizer Customer Service and Support mandate is to make sure that you, our customers, have the most productive experience possible with your Maximizer system in order to help you grow your business. Our dedicated team of professionals is here from 6amPST through 5pmPST Monday to Friday to assist you. If your issue isn’t an emergency, send us an e-mail and we will get back to you within one business day. If your problem can’t wait – call us and you will get immediate assistance.

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Top 5 Ways To Improve Customer Relationships By Using CRM Software

building relationships, CRM Today, it is an obvious fact that for a customer or a client, there is no dearth of options as far as doing business with an organization or shopping from any Ecommerce store is concerned. And hence, if you are a business owner or an online retail store owner, it becomes imperative for you to make sure that your existing customers, or even new ones, stick to your organization or store for doing business or shopping. And here is where the need for building a strong and unbreakable relationship with your customers comes in. For this, there are numerous Customer Relationship Management (CRM) software solutions available out there, but the important thing is to utilize CRM software in order to strike an ever-lasting chord with your customers. If you are wondering how to do so, then here are top 5 ways to improve customer relationships by using CRM software. Read On…

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Why Live Chat Is Beneficial For Your Business

Why live chat is beneficial for your business Nowadays, consumer expectations of customer service have reached new heights, providing support via phone and/or email has become the default standard for most companies. Businesses are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully embrace the online customer experience to provide quality online support.

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