| |
Support Policies |
|
| |
Thank you for purchasing a Maximizer Software product - we hope you enjoy using it. At Maximizer Software, we pride ourselves on the strength and reliability of our software to keep your important customer information at your fingertips at all times. The latest releases of our software are the easiest to install and configure. But if you need assistance in setting it up, our expert Customer Support representatives are here to help you. There are various support options available to you, as listed below. Or contact us to inquire about premium support options for you and your business with Annual Maintenance Contracts.
Please note that you will also need to register your software to receive customer support.
|
|
| |
| |
Online Knowledge Base |
|
| |
The online Knowledge Base provides all of our customers with as much information as possible - for free! It's the fastest and easiest way to get the technical information you need. Go to the Knowledge Base to check answers to frequently asked technical questions, read recent product announcements, and download the latest software updates |
|
| |
| |
Complimentary Customer Support |
|
| |
- Customers must register their product to receive support
- 7:00 am to 4:00 pm Pacific Time at 888-745-4645
- Complimentary telephone support for customers with product upgrades, single or multi-user copies of:
- Maximizer
- Maximizer Enterprise Pervasive Workgroup
- MaxExchange
- MaxSync
- Accounting Link for QuickBooks products
- ecBuilder
- MaxLink
- Covers installation of product
- Valid for a total of 30 minutes
- Valid for 3 months following product purchase¹
Note: hold times may vary from 5 minutes to 40 minutes, depending on call volume. See Tips for your Call for more details.
|
|
| |
| |
Product Installation Support |
|
| |
- 7:00 am to 4:00 pm Pacific Time at 888-745-4645
- Recommended for Maximizer or Maximizer Enterprise in a networked environment or MaxExchange
- Receive discounted contract support installing and configuring the software
- Valid within the first 30 days after product purchase
| Product | Pricing |
- Maximizer
- Accounting Link for QuickBooks products
- ecBuilder
- MaxLink
|
$60 per hour
|
- Maximizer Enterprise
- MaxExchange
- MaxSync
|
$150 per hour
|
- An alternative to this is to receive services from a local Business Partner.
|
|
| |
| |
Contract Customer Support |
|
| |
- 7:00 am to 4:00 pm Pacific Time at 888-745-4645
- Following expiration of complimentary support and/or product installation support
- Available for single or multiple incidents
- Subject to charges: $35 to $100 per incident depending on the product. Up to a maximum of 30 minutes
| Product | Pricing |
- Maximizer
- Accounting Link for QuickBooks products
- ecBuilder
- MaxLink
|
$35 per 30 minutes
|
- Maximizer Enterprise Pervasive Workgroup²
- MaxExchange
- MaxSync
|
$100 per 30 minutes
|
¹ Maximizer Software Inc. reserves the sole right to determine eligibility for support
² Maximizer Software Inc. only supports its Client/Server products for either Pervasive or Microsoft SQL and WFA Server under maintenance agreements. Contract Support is not available for these products.
|
|
