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Maximizer CRM 10.5
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Software Support References

Service Releases & Hot Fixes Date Released File Size
Maximizer CRM 10.5 R2 Service Pack 1
for Service Release 1 - Series 2006		 3/8/2010 13.8MB
Maximizer CRM 10.5 R2 Service Release 1 - Series 1943 10/21/2009 613MB
Maximizer CRM 10.5 R2 Freedom - Series 1905 02/16/2009 54.0MB

Maximizer Software Add-ons

  • Accounting Link 10.5 for Microsoft Dynamics ™GP
  • Accounting Link 10.5 Designed for Use with QuickBooks®
  • Knowledge Base Add-on
  • MaxMobile 10.5 for BlackBerry
  • MaxMobile 10.5 for Windows Mobile Pocket PC
  • MaxMobile 10.5 for Windows Mobile SmartPhone
  • MaxMobile Wireless Synchronization Server 10.5
  • MaxLink 10.5 for Palm OS
  • MaxExchange Synchronization Server 10.5
  • Maximizer CRM Customization Suite 10.5
  • MaxSync 10.5 for Microsoft Exchange
  • Maximizer Live Update Manager 10.5
  • Maximizer CRM Gadget - Address Book Gadget
  • Maximizer CRM Gadget - Sales Dashboard Gadget
  • Workflow Automation 2000 (7.8) Powered by KnowledgeSync
  • Workflow Automation 2000 (7.5) Powered by KnowledgeSync
  • Workflow Automation 2000 (6.1) Powered by KnowledgeSync
  • Workflow Automation 2000 (5.7) Powered by KnowledgeSync
  • Workflow Automation 2000 (5.6) Powered by KnowledgeSync

Manuals & Guides

Product Name File Type Page Count
Maximizer CRM 10.5 Getting Started Guide PDF: 668 KB 16 pages
Maximizer CRM 10.5 Web Access Guide PDF: 3.81 MB 178 pages
Maximizer CRM 10.5 User's Guide PDF: 12.24 MB 596 pages
Maximizer CRM 10.5 Administrator's Guide
(For Professional Edition and Enterprise Edition)		 PDF: 5.90 MB 498 pages
Maximizer CRM 10.5 Administrator's Guide (Group Edition) PDF: 4.81 MB 400 pages
MaxExchange 10.5 Administrator's Guide PDF: 3.51 MB 146 pages
MaxLink 10.5 Getting Started Guide PDF: 139 KB 12 pages
MaxLink 10.5 User's Guide PDF: 393 KB 54 pages
MaxMobile 10.5 (Windows Mobile Pocket PC) PDF: 315 KB 48 pages
MaxMobile 10.5 (Windows Mobile SmartPhone) PDF: 314 KB 48 pages
MaxMobile 10.5 (BlackBerry) PDF: 307 KB 52 pages
MaxMobile Wireless Synchronization Server 10.5 PDF: 160 KB 12 pages
MaxForms 10.5 User's Guide PDF: 1.25 MB 192 pages
Accounting Link 10.5 (QuickBooks) PDF: 999 KB 62 pages
Accounting Link 10.5 (Microsoft Dynamics GP) PDF: 822 KB 36 pages
Customization Suite10.5 Vol. 1 PDF: 547 KB 16 pages
Customization Suite 10.5 Vol. 2 PDF: 580 KB 19 pages

Supported Operating Systems

  • Microsoft Windows 7 Home Premium, Professional, Ultimate, and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Vista Home , Business, Ultimate, and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows XP Home and Professional (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows XP (Tablet PC Version) (with latest updates)
  • Microsoft Windows 2000 Professional, Server and Advanced Server (with latest updates)
  • Microsoft Windows Server 2008 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Server 2008 R2 Standard, Enterprise, Datacenter, Web Server, and Foundation (with latest updates)
  • Microsoft Windows Server 2003 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Small Business Server 2003 R2
  • Microsoft Small Business Server 20083
  • Microsoft Terminal Server 2000, 2003, 2008
  • Citrix 4.0
  1. Microsoft Windows XP Home, XP Media Center, Vista Home, Vista Home Premium, and Windows 7 Home Premium are not supported in a network environment when logging into a domain is required. Refer to your Microsoft documentation for details on how to set up networking in a workgroup environment.
  2. Maximizer components for Microsoft Internet Information Services are not supported on any Windows XP-based, Windows Vista- based, or Windows 7-based computers.
  3. Configuring Microsoft WebAccess for Windows Small Business Server 2008 is outlined here:
    Configuring Maximizer WebAccess on Microsoft Small Business Server 2008 64-bit and other versions of Windows 2008 64-bit Server with other 64-bit applications installed on IIS

Supported Database Applications

  • Microsoft SQL Server 2000
  • Microsoft SQL Server 2005 (Express, Workgroup, Standard, and Enterprise Editions) (32-bit and 64-bit)
  • Microsoft SQL Server 2008 (Workgroup, Standard, and Enterprise Editions) (32-bit and 64-bit)

Supported Email Applications

  • Microsoft Outlook12000, 2002 (XP), 2003, 2007
  • Microsoft Outlook Express 6.0
  • Microsoft Exchange 2000, 2003, 2007 (SP1)
  • Lotus Notes/Domino 2 5.0, 6.0, 6.5, 7.0 (7.0.1 and 7.0.3)
  • Lotus Notes/Domino 8.0.2, 8.52,3
  • GroupWise 5.0, 6.0, 6.5, 7.0 (7.0.3)
  • IMAP4
  • SMTP5
  1. The Outlook Add-in is only supported on computers running Outlook 2002 (XP) or later.
  2. The integration of Lotus Notes and Maximizer is limited to allowing access to only the Inbox folder and reading/composing email in plain text. Also, subfolders are not available and email messages do not display attachment indicators in the Maximizer Email window.
  3. Requires Maximizer CRM 10.5 R2 or later.
  4. Maximizer Web Access only.
  5. Maximizer Web Access and Maximizer Email Service only.

Supported Office Applications

  • Microsoft Word 2000, 2002(XP), 2003, 2007 (with latest updates)
  • Microsoft Excel 2000, 2002(XP), 2003, 2007 (with latest updates)
  • Corel WordPerfect 10.0, 11, 12

Supported Fax Applications

  • Microsoft Fax (Campaigns only)
  • WinFax Pro 10.031

  1. WinFax Pro is not supported on Microsoft Server operating systems. Functionality is limited to manually entering fax numbers on Windows XP operating systems.

Supported Internet Browsers

  • Microsoft Internet Explorer 6.0
  • Microsoft Internet Explorer 7.0
  • Microsoft Internet Explorer 8.01
  1. Requires Maximizer CRM 10.5 R2

Supported Reporting Tools

  • Business Objects Crystal Reports XI (Embedded, Standard, Professional, Enterprise)1
  • Business Objects Crystal Analysis 11
  • Crystal Reports Server XI
  • Business Objects Crystal Reports 20082
  • Microsoft SQL Server Reporting Services 2005
  • Radius90 Producer 1.5
  • Radius90 Analyzer 1.5
  1. Reporter is not supported in environments where only Windows Authentication mode is enabled in SQL Server.
  2. When viewing reports created by Crystal Reports 2008, some features used in the report may not be supported.

Supported Accounting Applications

Accounting Link Designed for Use with QuickBooks

  • QuickBooks 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010 R21 Pro/Premier Editions (Canadian Version)
  • QuickBooks 2003, 2004, 2005, 2006, 2007, 2008, 2009, 20101 Pro/Premier Editions (US Version)
  • QuickBooks Enterprise Solutions 8.0 (Canadian Version)
  • QuickBooks Enterprise Editions 4.0, 5.0, 6.0, 7.0, 8.0, 9.0, 10.01 (US Version)
  • QuickBooks 2004, 2005/06, 2006/07, 2007/08 Pro/Premier Editions (Australian Version)
  • QuickBooks 2008/092Pro/Premier Editions (Australian Version)
  • QuickBooks 2004, 2005 (UK Version)
  • QuickBooks 2008 Pro/Premier Editions (UK Version)
  • Sage 50 Accounts 2008, 2009 (UK Version)

Accounting Link for Microsoft Dynamics GP

  • Microsoft Dynamics GP 9.0 Australia
  • Microsoft Dynamics GP 9.0 Canada
  • Microsoft Dynamics GP 9.0  France
  • Microsoft Dynamics GP 9.0  Germany
  • Microsoft Dynamics GP 9.0 United Kingdom and Ireland
  • Microsoft Dynamics GP 9.0 United States
  • Microsoft Dynamics GP 10.0
  1. Requires Maximizer CRM 10.5 R2 Service Release 1 or later.
  2. Requires Accounting Link 10.5 R2 or later.

Upgrade Path

  • Maximizer Enterprise/Maximizer (Pervasive) 7.0 and above
  • Maximizer Enterprise (SQL) 7.x/8/9.x/10 and Entice! 2.x/3.0 Workspaces

Supported Import (DB)

  • ACT! 1.x/2.x/3.x/4.x/2000/6.x/2004
  • ACT! 2005 and ACT! 2005 Premium for Workgroups/ACT! by Sage 2006 and ACT! by Sage Premium for Workgroups 2006
  • ACT! 2007 and ACT! 2007 Premium for Workgroups
  • ACT! 2008 and ACT! 2008 Premium for Workgroups
  • ACT! by Sage 2009 and ACT! by Sage Premium 20091
  • ACT! by Sage 2010 and ACT! by Sage Premium 20101,2
  • GoldMine and GoldMine CE 1.x/2.x/3.x/4.x/5.x/6.x
  • GoldMine 6.7 Corporate Edition or earlier
  • GoldMine 8.0.2 Premium Edition (MS SQL Server database only)
  • Organizer 1.x
  • Delimited
  • CSV (Comma Separated Values)
  • Clipper Summer ‘87
  • Clipper 5.x
  • dBase III/III+
  • dBase IV
  • dBase V/Visual dBase 5.x
  • FoxBase/FoxBASE+
  • FoxPro 1.x
  • FoxPro 2.x
  • Visual FoxPro 3.x
  • XML
  1. Requires Maximizer CRM 10.5 R2 or later.
  2. To import an ACT! by Sage 2010 or ACT! by Sage Premium 2010 database, select File > Import ACT! 2005-2009 and ACT! Premium for Workgroups 2005-2009 option in Administrator.

Computer Telephony Integration (TAPI)

View Computer Telephony Integration requirements.

Supported Smartphones

View a list of Supported PDA Units.

JRun Applications

  • Macromedia JRun 3.0, 3.1, 4.0

 (JRun requires pre-installation of Java Runtime Environment 1.2.2 - 1.4.2)

Miscellaneous

  • Microsoft .NET Framework 2.0 and 3.0