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Customer Support: Group & Enterprise


 Software Add-ons

  • Accounting Link 11 for Microsoft Dynamics™ GP
  • Accounting Link 11 Designed for use with QuickBooks®
  • Accounting Link 11 for Sage 50 Accounts
  • MaxMobile 11 for BlackBerry
  • MaxMobile Wireless Server 11
  • MaxExchange Synchronization Server 11
  • Maximizer CRM Customization Suite 11
  • MaxSync 11 for Microsoft Exchange
  • Maximizer Live Update Manager 11
  • Workflow Automation 2000 (7.8) Powered by KnowledgeSync
  • Workflow Automation 2000 (6.1) Powered by KnowledgeSync
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 Supported Operating Systems

  • Microsoft Windows 7 Home Premium, Professional, Ultimate, and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Vista Home, Business, Ultimate, and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows XP Home and Professional (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows XP (Tablet PC Version) (with latest updates)
  • Microsoft Windows Server 2008 R2 Standard, Enterprise, Foundation, Datacenter, and Web Server (with latest updates)
  • Microsoft Windows Server 2008 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Server 2003 R2 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Server 2003 Standard and Enterprise (32-bit and 64-bit edition) (with latest updates)
  • Microsoft Windows Small Business Server 20111
  • Microsoft Windows Small Business Server 2008
  • Microsoft Windows Small Business Server 2003 R2
  • Microsoft Terminal Server 2003, 2008
  • Citrix®using Presentation Server 4.0, XenApp™ (Presentation Server) 4.5/5.0

Note: Microsoft Windows XP Home, XP Media Center, Vista Home/Home Premium, and Windows 7 Home Premium are not supported in a network environment when logging into a domain is required. Refer to your Microsoft documentation for details on how to set up networking in a workgroup environment.

It's recommended that you install Maximizer on a drive formatted as an NTFS file system. If you want to install Maximizer on a FAT32 file system, you should first convert the drive to an NTFS file system. For information on installing Maximizer on a FAT32 file systems, visit the Maximizer Knowledge Base.

  1. Configuring Maximizer Web Access on Windows Small Business Server 2011
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 Supported Database Applications

  • Microsoft SQL Server Express 2008 SP1, R21, 3 (32-bit and 64-bit edition)
  • Microsoft SQL Server 20082 (Workgroup, Standard, and Enterprise Editions) (32-bit and 64-bit edition)
  • Microsoft SQL Server 20052 (Workgroup, Standard, and Enterprise Editions) (32-bit and 64-bit edition)
  1. Supported by Entrepreneur, Team, and Group Editions
  2. Supported by Enterprise and Team Editions
  3. For information on upgrading the Maximizer SQL Server Express instance to SQL Server Express 2008 R2, visit the Maximizer Knowledge Base.
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 Supported Email Applications

  • Microsoft Outlook 2003, 2007, 20101,2
  • Microsoft Exchange Server 2003, 2007, 2010
  • Lotus Notes/Domino3 5.0, 6.0, 6.5, 7.0 (7.0.1 and 7.0.3), 8.02, and 8.5
  • GroupWise 6.5, 7.0 (7.0.3)
  • Windows Live™ Mail4 (14)
  1. Supported with the 32-bit version of Outlook 2010 only
  2. MaxExchange email transport not supported with Outlook 2010. Integration not supported with Outlook 2010 "Click to Run" Version.
  3. The integration of Lotus Notes and Maximizer is limited to allowing access to only the Inbox folder and reading/composing email in plain text. Also subfolders are not available and email messages do not display attachment indicators
  4. Integration of Windows Live Mail and Maximizer is limited to allowing access to the Inbox folder and reading/composing email in plain text only. Also, subfolders are not available, email messages do not display attachment, importance, replied, or forwarded indicators in Maximizer and messages forwarded or replied from Maximizer are not marked as replied or forwarded when viewed from Windows Live Mail. Not supported on Windows 7.
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 Supported Office Applications

  • Microsoft Word 2003, 2007, 20101,3 (with latest updates)
  • Microsoft Excel2 2003, 2007, 20103 (with latest updates)
  • Corel WordPerfect X3 and X4
  1. Supported with the 32-bit version of Microsoft Word 2010 only
  2. Advanced Export to Excel requires Microsoft Excel 2007 or later
  3. Integration not supported with Office 2010 "Click to Run" Version
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 Supported Fax Applications

  • Microsoft Fax
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 Supported Internet Browsers

  • Microsoft Internet Explorer 9.03
  • Microsoft Internet Explorer 8.0
  • Microsoft Internet Explorer 7.0
  • Mozilla Firefox1, 2 3.5, 3.6.x
  1. Reporter is not supported on Mozilla Firefox
  2. Microsoft Word Integration is not supported in Maximizer Web Access
  3. Requires Maximizer CRM 11 Group/Enterprise Service Release 2. Maximizer supports Internet Explorer 9 on both native and compatibility modes. However, the Maximizer web access sites support Internet Explorer 9 only in compatibility mode.
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 Supported Accounting Applications

Accounting Link Designed for Use with QuickBooks
  • QuickBooks 2011 Pro/Premier (US Version)3, 4
  • QuickBooks 2006, 2007, 2008, 2009, 2010 Pro/Premier Editions (US Version)
  • QuickBooks 2011 Pro/Premier (Canadian Version)3
  • QuickBooks 2006, 2007, 2008, 2009, 2010 R2 Pro/Premier Editions (Canadian Version)
  • QuickBooks 2010 Pro/Premier Edition (UK Version)3
  • QuickBooks 2008 Pro/Premier Edition (UK Version)
  • QuickBooks 2006/07, 2007/08, 2008/09, 2010/11 Pro/Premier Editions (Australian Version)
  • QuickBooks Enterprise Solutions 9.0 (R4) (Canadian Version)
  • QuickBooks Enterprise Solutions 8.0 (Canadian Version)
  • QuickBooks Enterprise Editions 6.0, 7.0, 8.0, 9.0, 10.0 (US Version)
 Accounting Link for Microsoft Dynamics GP
  • Microsoft Dynamics GP 10
  • Microsoft Dynamics GP 9.0 United States
  • Microsoft Dynamics GP 9.0 Canada
  • Microsoft Dynamics GP 9.0 United Kingdom and Ireland
  • Microsoft Dynamics GP 9.0 France
  • Microsoft Dynamics GP 9.0 Germany

Accounting Link for Sage 50 Accounts

  • Sage 50 Accounts 2010 Accounts/Plus/Professional1, 2
  • Sage 50 Accounts 2009 Accounts/Plus/Professional1
  • Sage 50 Accounts 2008 Accounts/Plus/Professional1
  1. Only Sage 50 Accounts Professional supports Purchase Order
  2. Requires Accounting Link v11 Service Release 1 or later
  3. Remote Data Sharing (RDS) is not supported.
  4. Visit the Maximizer Knowledge Base for more infromation
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 Supported Reporting Tools

  • Microsoft SQL Server Reporting Services 2005, 2008, 2008 R2
  • Crystal Reports Server XI
  • Business Objects Crystal Reports XI (Embedded, Standard, Professional, Enterprise)1
  • Business Objects Crystal Analysis 11
  • Business Objects Crystal Reports 20082
  1. Reporter is not supported in environments where only Windows Authentication mode is enabled in SQL Server.
  2. When viewing reports created by Crystal Reports 2008, some features used in the report may not be supported. Refer to the Maximizer Knowledge Base article titled "Support for Features in Crystal Reports 2008 ", reference number 314421, for more information.
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 Upgrade Path

  • Maximizer Enterprise/Maximizer (Pervasive) 7.0 and above
  • Maximizer Enterprise (SQL) 7.x/8/9.x/10
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 Supported Import (DB)

  • ACT! 1.x/2.x/3.x/4.x/2000/6.x/2004
  • ACT! 2005 and ACT! 2005 Premium for Workgroups/ACT! by Sage 2006 and ACT! by Sage Premium for Workgroups 2006
  • ACT! 2007 and ACT! 2007 Premium for Workgroups
  • ACT! 2008 and ACT! 2008 Premium for Workgroups
  • ACT! by Sage 2009 and ACT! by Sage Premium 2009
  • ACT! by Sage 2010 and ACT! by Sage Premium 2010
  • GoldMine and GoldMine CE 1.x/2.x/3.x/4.x/5.x/6.x
  • GoldMine 6.7 Corporate Edition or earlier
  • GoldMine 8.0.2 Premium Edition (MS SQL Server database only)
  • Organizer 1.x
  • Delimited
  • CSV (Comma Separated Values)
  • Clipper Summer ‘87
  • Clipper 5.x
  • dBase III/III+
  • dBase IV
  • dBase V/Visual dBase 5.x
  • FoxBase/FoxBASE+
  • FoxPro 1.x
  • FoxPro 2.x
  • Visual FoxPro 3.x
  • XML
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 Miscellaneous

  • Microsoft .NET Framework 2.0 and 3.0
  • Microsoft Internet Information Server 7.5 (Windows Server 2008 R2)
  • Microsoft Internet Information Server 7.0 (Windows Server 2008)
  • Microsoft Internet Information Server 6.0 (Windows Server 2003)
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 SharePoint Integration

Maximizer CRM customer information may be viewed from Microsoft Office SharePoint Server 2007 (MOSS) using the Business Data Catalog (BDC).

The generated Maximizer CRM Application Definition File used with the BDC is available with the Maximizer CRM Customization Suite.

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 Deprecation List

Feature/Product Deprecation Notice

The following products/features are set for deprecation and will be discontinued in the next major release of Maximizer CRM. During the deprecate period, the product/feature is fully supported within the product, and technical support is available unless specified otherwise:

  • Calendar Book and Personal Organizer
  • ecBuilder (ecBuilder has been removed from the v11 installation CD. ecBuilder 6.0 installation installed with an earlier version of Maximizer is supported.)
  • eStore Manager (eStore Manager has been removed from the v11 installation CD. eStore Manager installation installed with an earlier version of Maximizer is supported.)
  • Maximizer ODBC Driver
  • Microsoft .NET Framework 2.0 and 3.0
  • Order Processing using ecPlace

Discontinued

The following products/features are discontinued in Maximizer CRM v11 and are no longer supported:

  • BlackBerry devices running the BlackBerry OS software prior to version 4.2.1
  • Business Objects Crystal Analysis 10
  • CanDoGo
  • Corel WordPerfect 10.0, 11, 12
  • Corel WordPerfect 2003 - 2005
  • Crystal Report 9 (Embedded Designed and Viewer)
  • GroupWise 5.0 and 6.0
  • Internet Information Services 5.0
  • Internet Explorer 6.0
  • Outlook Express 6.0
  • MaxFinder
  • MaxLink
  • Maximizer Forms Designer
  • MaxMobile for Windows Mobile O/S (until further notice)
  • Microsoft Outlook 2000
  • Microsoft SQL Server 2000
  • Microsoft Windows 2000
  • MS Excel 2000
  • MS Exchange 2000 Server
  • MS Word 2000
  • QuickBooks 2003-2005
  • Upgrade from Entice! Workspace
  • Radius90 Analyzer
  • Radius90 Producer
  • Sage Line 50 (UK Version)
  • Vineyardsoft Workflow Automation 2000 v 5.7 and earlier
  • WinFax Pro
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