Knowledge Base with Maximizer CRM 10

Maximizer CRM Knowledge Base is a searchable online repository of information that enables customer service and support staff to resolve issues faster to keep customer satisfaction high. Staff can access Knowledge Base articles directly through Maximizer CRM; while partners and customers can also find answers to questions through Partner Web Access and Customer Web Access. Knowledge Base allows fast, easy online access to service and support information, freeing up your resources, while providing your customers with timely answers to frequently asked questions.

• Reduce inbound calls by empowering partners and customers to help themselves, minimizing your team’s workload
• Reduce the time required to resolve service cases and trouble tickets
• Avoid duplicating effort by arming your reps with access to updated, detailed product information in the Knowledge Base
• Answer customer issues in a single click with fast keyword searching
• Share successful incident resolutions and product-specific details with other reps
• Improve customer satisfaction with faster time-to-resolution

ⁱ Knowledge Base is included with Maximizer CRM Enterprise Edition and is available as an add-on with Maximizer CRM Group and Professional Editions.