Customer Support and Case Management

Customer support and case management with Maximizer CRM helps you effectively optimize service resources and frontline service representatives to dramatically increase productivity and improve customer satisfaction.

• Gain visibility into team performance to guide resources
• Provide service staff with the tools they need to efficiently help customers
• Reduce workloads with automated processes and self-service
• Maximize customer satisfaction by keeping the lines of communication open and efficient

Customer Case Management Effectively track, manage and resolve all your customer issues, including technical support, billing and returns.
Creating a Knowledge Base Allow fast, easy online access to service and support information, freeing up your resources, while providing your customers with timely answers to frequently asked questions.
Customer Self-Service Customers login to a web portal that is integrated with Maximizer CRM, providing a self-service option to enable quick access to order status and service ticket information, while reducing your team’s workload.
Computer Telephony Integration (CTI) Increase phone productivity and call accuracy on incoming and outbound calls, using Maximizer CRM integrated with your phone system.