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 Case Management through Maximizer CRM 10 allows customer service teams to effectively track, manage and resolve customer issues; including technical support, billing and returns. Resolve issues faster with easy access to complete account information in one central, easily viewed location.
- Create trouble tickets complete with details you can track and search on, including case number, queue, product, category, assignment and more
- Use automatic notifications to escalate cases to the appropriate person on your team and notify them with automatic email alerts
- Monitor and respond to ensure every issue is resolved so customer satisfaction remains high
- Set up automatic notifications for overdue cases and other critical incidents using Workflow Automation
- Create cases automatically from an incoming email to a trouble ticket and assign it to the appropriate person
- Visualize cases entered, resolved, and abandoned with the Customer Service Dashboard and drill-down for deeper analysis. With Windows Vista, see customer service case status at-a-glance with Vista gadgets on your desktop
- Benefit from over 175 standard reports including case assignment, monitoring, billing, plus case category and product analysis. Visualize staff case workloads and analyze to maximize customer satisfaction
Phone 1-800-804-6299 or e-mail for more information or to request a demonstration. |
