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Customer Support Policies
Thank you for purchasing a Maximizer Software product - we hope you enjoy using it. At Maximizer Software, we pride ourselves on the strength and reliability of our software to keep your important customer information at your fingertips at all times. The latest releases of our software are the easiest to install and configure. But if you need assistance in setting it up, our expert Customer Support representatives are here to help you. There are various support options available to you, as listed below. Or contact us to inquire about premium support options for you and your business with annual maintenance contracts.
Please note that you will also need to register your software to receive customer support. Available support options:
- Online
Solution Center - Product Installation Support
- Maximizer CRM Live Support
- Non-Maintenance
Technical Support - Annual Maintenance Contracts
- Support Services
Online Solution Center
The Online Solution Center provides all of our customers with as much information as possible - for free! It's the fastest and easiest way to get the technical information you need.
Go to the Knowledge Base to check answers to frequently asked technical questions, read recent product announcements, and download the latest software updates.
Product Installation Support
- 7:00 am to 4:00 pm Pacific Time at 1-888-745-4645 toll-free from Canada and USA
- Recommended for Maximizer CRM 11 Entrepreneur Edition or Maximizer CRM Group 12 Edition in a networked environment or MaxExchange
- Installation support is only available within the first 30 days after product purchase
- For Live Troubleshooting, click here
| Product | Pricing |
|---|---|
Maximizer CRM Entrepreneur Edition |
$69 per 30 minutes |
Maximizer CRM 10/10.5/11/12 Group Edition ² |
$100 per 30 minutes |
Data Conversions |
$250 |
Service billing in 30 minute increments.
An alternative to this is to receive services from a local Business Partner in Canada or the USA.
Maximizer CRM Live Support
- 6:00 am to 4:00 pm Pacific Time at 1-866-275-1254 toll-free from Canada and USA
- Email: support@maximizercrmlive.com
Thank you for subscribing to Maximizer CRM Live - we hope you enjoy using it. At Maximizer Software, we pride ourselves on the strength and reliability of our cloud based offering to keep your important customer information at your fingertips at all times.
Maximizer CRM Live is designed to be easy to learn and use. But if you need assistance in setting it up, our expert Customer Support representatives are here to help you.
| Hours of Operation | |
|---|---|
| Business Hours | 6am-4pm PST Mon-Fri |
| Response Time | 2 business day |
| # of incidents | Unlimited |
| Self-Service | |
| Knowledge Base |  |
| Forums | |
| Full-Service | |
| Phone, Email, Chat | |
| Remote Troubleshooting | |
Non-Maintenance Technical Support
- 7:00 am to 4:00 pm Pacific Time at 1-888-745-4645 toll-free from Canada and USA
- For Live Troubleshooting, click here
| Product | Pricing |
|---|---|
Maximizer CRM Entrepreneur Edition |
$69 per 30 minutes |
Maximizer CRM 10/10.5/11/12 Group Edition ² |
$100 per 30 minutes |
Service billing in 30 minute increments.
An alternative to this is to receive services from a local Business Partner from Canada or US.
Annual Maintenance Contracts
When you invest in a leading CRM software solution, you want to ensure the continued success of your strategic CRM initiatives - for your users and your customers. Throughout your deployment, Maximizer Software's Annual Maintenance Contracts help you ensure that your system and users are running at the speed of your business. With maintenance, you'll receive a priority response to your inquiries.
Support Services
Below are some of the services that our Support Department can offer you.
Maximizer CRM (5+ users), Maximizer Enterprise installations not covered in an Maintenance License Agreement or for non-Maintenance customers.
- Installation Services
- Password Recovery
- Data Recovery Analysis
- Product Serial Number Replacement
- CD Media Replacement
- Training Guides
- Data Conversion
Services listed below are available to all customers.
- Installation Services
- Accounting Link
- MaxMobile CRM for BlackBerry®
- Password Recovery
- Data Recovery Anaylsis
- Product Serial Number Replacement
- CD Media Replacement
- Training Guides
- Data Conversion
Online Training
Want to be more productive and save more time? Use Maximizer CRM Training to train yourself and others in your organization on using the software to your advantage.
1 Maximizer Software Inc. reserves the sole right to determine eligibility for support
2 Maximizer Software Inc. only supports its Client/Server products for Microsoft SQL and WFA Server under maintenance agreements. Contract Support is not available for these products.
3 In order to receive maintenance support, you must be running a currently supported version of Maximizer CRM.
