Maximizer CRM: Customer Success
We have helped thousands of organizations find business clarity, make better decisions and build stronger customer relationships. You are in good company.
Who's using Maximizer:
Business Services
| Better Labour | |
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Better Labour | Better Labour Increases Speed and Effeciency Matching with Maximizer |
"Maximizer has freed us up to do what we do best, which is helping clients solve their common labor and productivity issues. We are far more efficient now that we are using Maximizer to manage our applicant and client data and Maximizer is making a significant impact on our bottom line." - Anthony Spiros, Account Manager |
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| Corporate Cleaning Services | |
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Corporate Cleaning Services | Taking Customer Service to a New Level with Mobile CRM |
"The data gathered using Maximizer CRM helps us be a better company in the longer term by providing us with real time monitoring of our customer relationships." – Mark Sippola, CEO |
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| Kwik Kerb | |
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Kwik Kerb | Enables the Entrepreneurial Dream with Maximizer Mobile CRM |
"Kwik Kerb required a collaborative performance enhancement solution that put our sales force back in the ‘hunting’ rather than the 'gathering' role." – Al Rusk, Sales Manager |
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| RDS | |
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RDS | Marketing Automation Leverages Time, Saves Resources, Gets Customers |
"Our well-run marketing campaigns are thorough, cost-effective, and allow us to show the widest group of prospects and referral sources that we’re serious about them and their deliveries." - Larry Zogby, President | |
| Slate Personnel | |
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Slate Personnel | For over 15 years, Maximizer CRM proves to be the 'mission-critical' tool for service-based business |
"For us, Maximizer CRM is a mission-critical application. We store contacts, correspondence, and we track our people’s activities. Maximizer is like the engine at the back of our rocket." - Jagat Pandya, Agency Manager |
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| Strategico | |
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Strategico | From Salesperson to Marketing-Driven in One, Simple Technology |
"As an entrepreneur whose business is built on giving sales and marketing advice, I’ve often seen companies use CRM to simply automate poor processes with difficult technology," says Pleet. "In all my experience, I have never encountered an easier-to-use product for promoting business success than Maximizer. Since I founded my company, I haven’t lost a single customer. In many ways, Maximizer has ensured my success." - Brian Pleet, Founder |
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Education
| The Approved Group | |
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The Approved Group | The Approved Group Approves of Maximizer for Increased Sales |
"We love the look, feel and simplicity of using our Maximizer contact manager. It has proven extremely useful for managing our extensive customer base, while ensuring a seamless scheduling process throughout the company. Maximizer is helping us operate more efficiently and because of this we've significantly increased our sales." - Mitch Merker, Chief Operating Officer |
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Entrepreneurs
| Alan Tuck Photography | |
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Alan Tuck Photography | Presenting a Professional Image as an Entrepreneur |
"I think the ability to understand which parts of your business are performing the best is a core requirement for any small business. You don’t have the time or energy to be making bad decisions and focusing your resources on things that aren’t paying you back. With the Maximizer Software systems I have in place, I always know where my revenues are coming from and I’m in a much better position to strategically target my efforts based on which parts of my business are generating more revenue at particular times." - Alan Tuck , Founder |
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| Website Entrepreneurs | |
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Website Entrepreneurs | Owner/Operators Save Time, Save Money and Drive Revenues |
"The decision to use Maximizer was a good one. Revenues are up and expenses are down. In fact, because we are so much more efficient with Maximizer than we were with paper files, I have been able to handle all aspects of the business without the need to bring in an administrative assistant. This alone has greatly increased my profit margins and ultimately, the quality of service I can provide to my customers." - John Bogdanski, Founder |
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Financial Services
| RTR Advisory Group | |
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RTR Advisory Group | RTR Advisory Group goes Mobile to Improve Customer Service and Boost Confidence |
"Today more than ever, people are seeking financial guidance to help them preserve and manage their wealth in turbulent times. Maximizer Mobile CRM gives us the confidence to work with clients directly, no matter where we are, by being able to access a complete customer history, associated documents and personal details on our BlackBerry® smartphones." – Doug Roche, RTR Advisory |
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| Scotia McLeod | |
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Scotia McLeod | Upgrading to CRM solution increases value of relationships for financial services firm |
"Financial Services - an incredibly complex and competitive industry where expectations are high and customer loyalty can be hard to retain if you're not giving customers what they want. With our CRM system in place, we all have access to a single, unified system. We're already seeing the results of our marketing efforts as we can now direct the right message to the right customers and prospects at the right time." – Chris Carter, Associate Director and Branch Manager |
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| Steele Capital Management Inc. | |
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Steele Capital Management Inc. | Building Asset Value with Personal Relationships |
"The business partner portal is a very attractive feature for our brokers. They love the fact that they can simply log in and access each client's complete history, make changes, track the services we have provided – it helps them build their own businesses and relationships with clients." – Kevin J. Timmerman, President |
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| Windrem Financial | |
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Windrem Financial | Client Retention & Portfolio Growth with Maximizer CRM |
"With the high level of service we can provide using Maximizer CRM, our strong client retention rate and ongoing referrals keep our business growing to the point where we no longer need to actively market or prospect." – Shawn R. Windrem, President & CEO |
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Government & Public
| Alberta Police Based Victim Services Association (APBVSA) | |
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Alberta Police Based Victim Services Association (APBVSA) | Largest Police-Based Victim Services Association in Canada |
"Nothing else could match Maximizer’s functionality to our needs, and we found it to be the most cost effective solution, making it ideal for a non-profit." – Paul Schmidt, President, Alberta Police Based Victim Services Association |
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| South Carolina Department of Commerce | |
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South Carolina Department of Commerce | Tracking and Accountability with Boosts to Investments and Job Creation |
"The team was hesitant to accept a new tool because they knew their workflow would possibly change. With Maximizer's flexibility, their workflow changed minimally, and the team adapted easily." – Mandy Kibler, Director of Administration |
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Healthcare
| Drug Research America LLC | |
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Drug Research America LLC | Flexibility for Business Success: Technology-Enabled Clinical Trial Management |
"Working with the world's top pharmaceutical companies and medical device manufacturers in the management of drug and device trials, there are two criteria we have for our software: tremendous flexibility to match the ceaseless changes in our business and proven, unrivaled reliability and performance. Maximizer is far and away the industry’s most flexible small business CRM product and in more than 10 years using the system, it hasn’t let us down. From securing new contracts, to logging patient information for regulatory compliance, Maximizer has demonstrated value far in excess of the cost of the system." - Dr. Cherie Thibodeau, Founder |
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| SIGVARIS | |
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SIGVARIS | Maximizer Mobile CRM Gives SIGVARIS a Leg Up |
"Maximizer Mobile CRM gives the executive team a tremendous strategic advantage in having near real-time customer information flowing in from the field, which ultimately allows SIGVARIS to remain a proactive customer service organization." – Byron MacPhee, VP of Sales, USA |
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| VITA-TECH Canada Inc. | |
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VITA-TECH Canada Inc. | Investing in CRM to Improve Customer Relationships |
"I wanted to make sure each user understood the benefits of integrating all of our sales, marketing, and customer service and support information into the Maximizer Enterprise database. Our sales team loves it because they now have so much more information about customers right at their fingertips, allowing them to interact on a much more personal level, which is the way we used to do things when the organization was smaller." – Greg Brownless, VP, Sales & Marketing |
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High Tech
| Processia Solutions | |
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Processia Solutions | Delivering Personalized Customer Attention on Global Scale with Maximizer CRM |
"Maximizer CRM has helped us optimally map our sales process from lead capture to opportunity level for the most targeted follow-up activities that consistently bring in sale after sale." – Marc Allard, CEO |
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| Profit Systems Inc. | |
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Profit Systems Inc. | Maximizer CRM provides software manufacturer with the key tool to manage operations at every stage of the sales and customer life cycle |
"We track every interaction with our clients and prospects through Maximizer. Without having a system like Maximizer to assist us, we would have no way to make sure things didn’t fall through the cracks. It allows us to give better quality attention to clients and to streamline our customer service processes." – Troy Wruck, Director of Sales and Marketing |
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| StepForth | |
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StepForth | Maximizer chosen over ACT! and GoldMine for StepForth's contact management needs |
"Maximizer has no doubt lived up to expectations in our company. Given my previous experience with ACT! and GoldMine for over 10 years at other companies, I knew our company would require a faster and more effective contact management system. Maximizer went above and beyond as it contributed to a 20% year over year sales growth." - Bill Stroll, Sales & Marketing Manager |
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Manufacturing
| Mayfield Plastics | |
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Mayfield Plastics, INC. | Custom made plastic parts with an elegant look |
"The payoff with Maximizer has been tremendous, we are benefiting from the solution across our entire business." - Harrison Greene, Vice President of Growth and Development at Mayfield |
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| Martack Specialties Ltd. | |
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Martack Specialties Ltd. | Organizational overhaul increases sales, productivity and customer service levels |
"Since implementing Maximizer, we have hired more sales reps and since they are able to make more phone calls in a day and respond to requests faster, sales have increased by 15%. Now that our time is utilized more efficiently and not wasted searching for customer account information and responding to requests, productivity in the office has increased by as much as 30%" - Mark Nixon, Inside Sales Manager |
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| Mathusek | |
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Mathusek | Using CRM to Manage Growth, Increase Sales |
"Now our sales and service operations are integrated within Maximizer Enterprise. The system provides reliable synchronization of information to our reps and it’s easy for them to see the significant contribution Maximizer Enterprise is making to our business." – Warren Mathusek, President |
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| Platinum Equipment | |
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Platinum Equipment | Transportation and Agriculture Equipment Supplier Stays on the Move with Maximizer Mobile CRM |
"In our business, you need detailed information for your most recent customers at your fingertips. With Maximizer Mobile CRM our sales team remains up to date and knowledgeable about customers, their needs, their inventory and our own inventory. We can send out specification sheets and quotations right from our BlackBerry® smartphones." – Dennis Fanning, President |
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| PSI Fluid Power | |
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PSI Fluid Power | Pumping Up Sales Activity with Maximizer Mobile CRM |
"With every moment of customer interaction time critical to our livelihood, Maximizer Mobile CRM helps us hone in on opportunities by filling in the gaps between scheduled sales calls and visits. Our number of sales touch points have increased substantially." – Parker Lancaster, President |
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| Thordon Bearings | |
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Thordon Bearings | Maximizer CRM provides manufacturer with ability to successfully manage multi-million dollar projects |
"If we didn’t have Maximizer, we would not have company-wide insight into our projects. That is the key to our business, so to us, it is mission critical." – Craig Carter, Director of Marketing and Customer Service |
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| W&O Supply, Inc. | |
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W&O Supply, Inc. | Standardizing Sales Processes at W&O Supply Increases Productivity |
"Turnover is an expensive part of doing business. Having Maximizer Enterprise allows new sales reps to become more productive in much less time. It also allows structured training that can be repackaged and delivered to new offices or new team members. It also makes our sales team more accountable for how they spend their time." – Jack Guidry, Vice President and National Sales Manager |
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Publishing
| Kenilworth | |
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Kenilworth | Veteren Publishing Company Improves Team Efficiency, Recovers Lost Revenue & Builds Client Market Share With Maximizer Enterprise |
"Kenilworth is about more than just ink on paper. We're a technology company determined to produce high quality publications and maintain profitable, long-term customer relationships using the technology that's available to us as cost-effectively and intelligently as possible. And, we've found a perfect match in Maximizer Enterprise." - Rudy Kral, Vice President |
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Real Estate
| Prudential Untied Realty Jesani | |
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Prudential Untied Realty Jesani | How a Real Estate Agent Became "Sold" on Maximizer |
"Maximizer has significantly increased the volume of my business, not only in terms of referrals, but also repeat business. I now see more of my past clients coming back to me because they really appreciated the personalized service I was able to provide. The ability to recall even the smallest of details about my clients, such as their pet's name, goes so far in this business!" - Diane Cardoso, Managing Broker |
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| Royal LePage Foothills Commercial Division | |
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Royal LePage Foothills Commercial Division | Long-Term Maximizer User Drives Division-Wide CRM Initiative |
"In a fast paced sales environment, ease of maintaining client data is crucial and Maximizer CRM fits the bill perfectly. I have used it constantly for 15 years to build my business. Without it, I may as well drive a bus."- VJ Tukkimaki, Real Estate Associate |
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Services
| Atlantic County Utilities Authority | |
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Atlantic County Utilities Authority | CRM Initiative Helps Utility Company Connect with Customers |
"Using Maximizer Enterprise we plan to change the way we do business by improving the efficiency of workflows and customer service business processes." - Richard Dovey, President |
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| Bridge Solutions Inc. | |
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Bridge Solutions Inc. | Managing Relationships for Regulatory Compliance |
"When I can take a brand-new employee with no software experience and have them interacting effectively with clients and generating new business in less than five days, I know that the software is paying for itself and then some. We quite literally couldn’t run our services without Maximizer Enterprise." - Tim Edward, President |
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| Roberts Onsite | |
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Roberts Onsite| Construction Leader Builds Business with Maximizer CRM |
"With Maximizer CRM, we now have a centralized database of all of our project bids, drawings and purchase orders plus our management team can easily forecast man power trending and monitor our satellite offices by utilizing Maximizer’s dashboards." - Dan Moore, Senior Vice President |
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| West Coast Environmental Law | |
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West Coast Environmental Law | Not-for-profit law firm promotes environmental stewardship with Maximizer Enterprise CRM |
"As a not-for-profit organization operating in the tightly-regulated legal services field, both client relationships and the ongoing relationships we have with our donors are absolutely vital. Maximizer Enterprise solves so many of the problems we have in raising funds and keeping track of our legal clients that we literally couldn’t attain our vision for stakeholder service without the system." - Christopher Heald, Systems Administrator |
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Software
| Collier Pickard | |
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Collier Pickard | Business Consultants Increase Productivity And Improve Customer Services With Blackberry Solution and Maxmobile From Maximizer Software "When you deploy CRM in a company, there’s one group of users who are the most difficult to get into a culture change - the sales force. The easier you make it for them to integrate the CRM system into their way of working, the more effective the CRM system becomes for everyone. In a nutshell, that's what MaxMobile for BlackBerry® does." -Alan Joenn, Account Director |
| SOE Software | |
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SOE Software | In-house Know-how Deploys MaxMobile for Field Technicians "I would say that MaxMobile & BlackBerry® is the right marriage of technology and information management. It's prepackaged - we only needed to drop MaxMobile onto the BlackBerry." - John Levingston, Sales Director SOE Software |
Tourism & Hospitality
| Best Western Heidelberg Inn | |
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Best Western Heidelberg Inn | Personalizing the Travel Experience - for Profit! |
"I use Maximizer as the dashboard for virtually all of my business development activities. I use it for all my email correspondence, drafting letters based on templates, logging details of phone calls and interactions with travelers while on the road using my Palm. I even use Maximizer at home to keep tabs on friends and business associates. Based on the very reasonable cost of Maximizer, the return I’ve achieved on my investment is very very impressive." - Wayne Dwornik, Sales, Best Western Heidelberg Inn |
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| Langara Fishing Adventures | |
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Langara Fishing Adventures | Enhancing the Adventure Tourism Experience with Cutting-edge CRM Technology |
"Using the system has helped us secure more than 70% of our clients for a return visit, a full year in advance. This return business is a critical source of revenue and a clear indication that our client management efforts are really paying off." – Scott Mehlenbacher, Chief Financial Officer |
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Wholesale Distribution
| Dempsey Corporation | |
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Dempsey Corporation | Upgrade to Maximizer CRM 11 streamlined customer service operations and empowered field sales team |
"Once you’ve experienced the real-time and mobile capabilities, you can’t go back. If a customer calls with a service issue, a case is immediately opened and appropriate personnel are automatically made aware of it. Inside sales can participate in customer service cases by initiating, adding or contributing to them. Field sales can respond immediately with their smart phones. When we saw these capabilities in Maximizer CRM 12, we jumped on it." - Joseph Carpenter, Regulatory Affairs Manager |
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| LifeWay Christian Resource | |
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LifeWay Christian Resources | Taking Care of Customers and Enhancing Sales with a Customer-Centric Approach |
"Since deploying Maximizer Enterprise for our order desks and sales centers, customer relationships and corporate communications have improved significantly. Our customers enjoy a more personal service and we gain their loyalty. This translates to long-term success." - Dodd Chassereau, IT Department Manager |
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