Enjoy your Career with us:
As one of the original firms providing CRM software solutions over the past 25 years, Maximizer is executing on a new business strategy and you might be exactly who we need to make it happen!
Maximizer Software is currently seeking a talented Customer Service Representative to join the team in their Vancouver Head Office.
Responsibilities for this role can include:
• Proactively work with new customers to ensure they are up and running to their satisfaction
• Proactively work with trial customers to ensure that they are able to trial Maximizer Software fully and completely as well as answer questions they may have
• Provide Tier 1 telephone support - answer high level customer service enquiries
• Ensure customer service cases are created in the internal tracking system
• Allocate customer service cases to 2nd tier support as required
• Update customer information as required in the CRM system
• Proactively contact customers for which cases are open for an extended period of time to ensure communications channels are open
• Must have 1-3 years of experience providing remote technical support to external customers
• Professional and personable phone manner, able to diffuse situations comfortably
• Proficient in quickly assessing customer's technical needs and resolve situation accordingly
• Ability to organize the scheduling of multiple reps for timely customer call backs and issue resolution
• Ability to fit within a relaxed, fun, results-focused working environment
• Prior knowledge of Maximizer is an definite asset
Headquartered in beautiful Vancouver, B.C. for over 25 years, with worldwide offices and business partners, Maximizer continues to develop leading edge CRM solutions that create distinctive customer experiences. Our goal is to help businesses achieve their growth potential by streamlining their information and way they communicate their value to their customers. We don't just build software: we provide competitive advantage.
If you are interested in joining our team please email your resume via this posting subject "Customer Service Representative". We thank you for your interest in Maximizer. Only those short-listed for an interview will be contacted. Please, no phone calls or drop-ins.